Returns & Exchanges
At Top Brand Shopping Store, we are dedicated to your complete satisfaction. If you are in any way dissatisfied with your order, please carefully repackage the products in the original box and shipping carton. Login to your Top Brand Shopping Store account and request a Return Authorization. We will approve your return request. Our policy lasts 7 days. If 7 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To qualify for a return or exchange:
- Products must be in brand new, unworn condition. (We recommend trying on shoes only on carpet)
- Original manufacturer’s packaging and contents must be returned and in the same condition it was received. Please do not attach shipping labels directly to the manufacturer’s packaging.
- All tags, labels and stickers must remain attached to the product.
- Please note, we are unable to return or exchange products which do not meet the above criteria. If the products show signs of wear or the original box and packaging are missing or damaged without prior authorization, we will be unable to accept the return and will return it to you. We may, at our discretion, charge up to a 50% restocking fee in-lieu-of returning the product to you. You will be contacted via e-mail or phone if a return is denied for any reason. Please contact us if you have any questions about the Return Policy.
There are no restocking fees on any returns that are new, unworn and are resellable.
- Manufacturer defects are able to be returned for 7 days from the date of original purchase.
- Defective returns are only eligible for exchange or store credit.
- If you believe that an item is defective from the manufacturer, please contact us via e-mail describing the issue and please include photos showing the defect.
- Please note, that this policy does not include wear and tear. If the products are used for purposes other than what they are recommended, or show an excessive amount of wear and tear, or have been abused, we will be unable to accept a manufacturer defect return. This decision is solely up to our discretion and will be based off of years of experience in the our industry.
*We are unable to refund the shipping cost of items sent back at your cost.